We give a 10-year guarantee on all bespoke PVC-U products, which you buy from Window Supply Direct LTD. This guarantee is to be read in conjunction with the Terms and Conditions.

We guarantee that our products will not:

• Warp
• Discolour
• Lose their strength
• Rot
• Peel or crack.

There is a 5-year guarantee on all glazed units. This includes a break down of the unit, which could give the appearance of misting in the glass.

This guarantee does not include broken units after they have been delivered.

We offer a 12-month guarantee on all hardware including handles, locks and hinges.

This guarantee does not guarantee the product against general fair wear and tear of the item.

General fair wear and tear on products which is not included in the guarantee include:

• Scratches on handles, glass, frames, trickle vents and hinges
• Damage to letter boxes
• Broken keys in locks

LOOKING AFTER YOUR NEW PVC-U DOORS AND WINDOWS

GENERAL MAINTENANCE

• Use warm soapy water to clean frames with soft cloth or soft bristled brush
• Use non-alkaline solution when cleaning the frames
• Do not use strong abrasive cleaners, wire brushes or wire wool when cleaning.
• Lubricate moving parts annually.